IVM Answering Attendant Software

Complete telephony solution for Windows IVM is a telephone answering machine, voice mail, call attendant, and interactive voice response (IVR) program for Windows. It connects to the phone using a standard voice modem, professional telephony board or even directly to a VoIP service. This software is an effective voicemail, call attendant, info-line, audiotext or autodial solution for small to medium businesses. For example, IVM can redirect in-coming calls during office hours or act as a PC answer machine and take messages for a number of voice mail boxes after hours. All calls (including those answered by you) are logged with date, time and caller ID. The recorded messages can be played at any time, forwarded to an email address, accessed via the internet or, if necessary, saved for future reference. IVM can also be used very simply as a computer answering machine. Just run the install file on your PC and it will be ready to answer calls. But, when you are ready, you can explore the advanced key response and programming options to create a sophisticated telephone interactive response system. You will find many exciting ways to use IVM to provide information, serve your customers and save time. A full description of IVM follows but a quick way to try it out is to download and install now. You don't need to purchase to download and it only takes a couple of minutes to complete the process (click here to install). After you have tested IVM and found it to be suitable, you can purchase a location license (click here to purchase). View More Screenshots >> Typical Applications Voicemail (from a single answering message to hundreds of voice mailboxes). Call attendant (using the menu call transfer features) to transfer and direct calls. Telephone information lines or AudioText type systems. In-coming caller ID logger or display. Automated telephone order taking. Automated telephone surveys (using the number entry features linked to a database). Credit card telephone account payment. Automated outbound call dial & message systems. Dial in computer control or information (eg. Dial in to test security alarm or to restart server). Many more telephone related applications. Features Multiple telephone line support (1 - 64 lines simultaneously). Visual display for menu setup with drag and drop functionality. Caller ID logging (even if no message is left) and optional on-screen caller ID flash display. Call key select menus and ability for caller to enter numbers. Automatic message forward by email or upload to internet. Call transfer (subject to your phone company or PBX features). Remote Access (listen to messages by dialing-in) including toll-saver. Fully Supports VoIP connections using the SIP protocol. More information on VoIP here Axon IP PBX auto detection when installed on the same server. Save in-coming messages as wav files (keep messages for legal/record purposes). Automatic hours feature (enter your office hours and it will automatically answer after hours). Unlimited (selectable) out-going messages and menus. Call simulator is included so you can test your systems off-line. Automated outbound calls and messages (for telemarketing, messaging etc.). Unlimited voice mail boxes (each with own email forward, internet access page or remote access). Extended message play on key press including support for wav, mp3 and a number of other formats. Text-to-Speech voice synthesis as an alternative to recording or importing wav or mp3 files. Ability to open files or run other software to process data or report information. Free plugins offer internet and odbc sql connectivity, fax back services, hardware control and more. Free professionally voiced greetings included. System Requirements Windows 95/NT4/98/2000/Me/XP/2003/Vista. To link to a phone line(s) one of the following: Voice Modem (TAPI compliant) more info... Professional telephony card with correct drivers (eg. CAHTA, CURL etc.) more info... VoIP (SIP) service for voice over IP lines more info... [Optional] Internet Connection [to access remotely and to forward by email] If you intend to use IVM with a voice modem, please note there are many voice modems on the market with defective TAPI wave / voice drivers. If you have difficulties with your modem, please see the IVM Trouble-Shooting Help page for some solutions to modem driver problems.

IVM Introduction Features Screenshots System Requirements Download Now - for Windows - for Linux Manual (pdf) Installation Pricing and Purchase Examples Outbound Calls Connection Options - Telephony Boards - Voice Modems - VoIP Services Plugins ISO13714 SDK IVM Experts Discussion Forum Questions (FAQs) Technical Support Languages auf Deutsch en Français Related Software Call Recording On Hold Player Virtual VoIP PBX Dictate by Phone Call Conference Server VoIP Softphone Text to Speech Auto Dialing Software More Phone Software... More Audio Software... Recommended Hardware Telephony Boards Voice Modems USB Phones IP Phones FXO Adapters Headsets Microphones All Other Hardware

Download IVM Software

The software can be downloaded by clicking on one of the following links. Once downloading is complete, run the file "ivmsetup.exe" (or open "ivm.zip") which will automatically setup the software. The online documentation will explain the operation.

• Download IVM (Primary Server ivmsetup.exe - 720K)
• Download IVM (Secondary Server ivm.zip)

Example Setup IVR Files

A number of example IVR files can be downloaded to load into IVM which are useful as a starting point when creating your own system. These include IVR files for multiple voice mail boxes, information lines, call attendants, payment lines and more. The example ivr files can be downloaded from www.nch.com.au/ivm/examples.html.

Plugins

IVM supports "plugins" which can be used within your interactive voice response system. We make free plugins available for a number of applications including loading and saving from databases, automatic emailing or faxing of documents, linking to an http server, connecting to hardware and much more. For more information and to download plugins please see www.nch.com.au/ivm/plugins.html.

Reseller Arrangements

If you wish to become a reseller of this software, please see www.nch.com.au/reseller.

Software Suggestions and Development Services

If you have any suggestions for improvements to this software or suggestions for other audio software that you might need, please visit our suggestions page. Many of our software projects have been undertaken after suggestions from users like you.

We also offer custom audio software development services for commercial organizations. Please visit development page for more information.

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